Saturday, June 19, 2021

STCU fully reopens all branch locations

| June 1, 2021 1:00 AM

Starting today, every STCU branch location will be fully open for the first time in 14 months.

“This is yet another sign that the Northwest is emerging from the pandemic and fully open for business,” Ezra Eckhardt, president and CEO, said in a press release. “We know that many in the community still face challenges, and we’re here to help at each and every one of our locations.”

STCU continues to ask members and staff to abide by social distancing guidelines, and to wear masks if they’re not fully vaccinated.

STCU has 28 branch locations in Eastern Washington and North Idaho. While drive-through lanes and ATMs remained open during the pandemic, the credit union closed some of its lobbies starting in March 2020. That move allowed STCU to allocate more resources to higher-volume branch locations, and provide more flexibility for staff scheduling as schools shifted to remote learning, officials said in the release.

Officials said STCU members have used the credit union’s mobile app, online banking and other digital banking tools in record numbers during the pandemic. Use of those tools continues to climb, despite the easing of some social distancing guidelines.

Despite those trends, the credit union’s commitment to in-person service remains strong, STCU officials said. STCU added five branch locations during the pandemic, and is scheduled to open its long-anticipated Argonne Branch this summer. In addition, the proposed merger with Coulee Dam-based CDFCU, would add another five branch locations.

If all goes as planned, Spokane’s largest credit union will have 35 branch locations by year’s end, up from 22 at the start of the pandemic.

“Visiting a branch remains a foundation to the STCU member experience,” said Chris Severin, STCU vice president of retail. “Our branch staff are ready and excited to open every door for our members “