Support is necessary part of technology's success

Technology is everywhere, computers are in everything and, most of the time, the combination makes life much simpler and easier.

Unless your computer dies, or your e-mail decides that it simply doesn't want to send or accept e-mail.

Then technology is the bane of your existence and you curse the computer gods for devising such a Machiavellian torture for mankind to endure. When they don't work, or there's a problem, computers are a near

unnavigable quagmire that few can wander their way out of unassisted.

Me, I call my younger brother. He's the acknowledged computer expert in the family and is able to tell me (even with a muddled description of, "I don't know" or "It's just started making this ticking sound") what the likely problem is and what, if any, the solution is.

Techs are as important, if not more so, than the technology we've all become so dependent on. Proper maintenance and support can save money in the long run — extending the life of computers and helping prevent disastrous meltdowns.

While Idaho has handed out more than $100 million to school districts around the state for new technology, the state hasn't kept up in funding the resources needed to keep those computers running effectively. Maintenance funding also has been in short supply.

According to a new report released last week by the Idaho Legislature, most districts fall below minimum industry standards for adequate technology support. In an extensive performance audit commissioned by the Joint Legislative Oversight Committee, the study outlined a series of nine recommendations — most them involving different approaches to planning programs, setting goals and measuring success.

State officials said the technology program included attempts to provide training and technical help to districts. Unfortunately, budget cuts a few years ago wiped much of the help out.

Equipment is good, but someone who can keep the computers running, you're more likely to have problems that are costly in terms of repairs, staff time or both.

State Superintendent of Schools Marilyn Howard said in response to the audit that her budget request calls for an increase in classified staff — giving districts flexibility to hire technology employees.

It's a request that deserves the Legislature's full attention and support.