IMCB awarded top FIA honors
EL SEGUNDO, Calif. — GoBankingRates awarded first place in its Financial Institution Awards to Intermountain Community Bank for exceeding its industry peers in all categories. America First Credit Union was chosen as runner-up.
Intermountain Community Bank excelled in the following three judging categories: community involvement, member incentives/special promotions and customer service.
Intermountain Community Bank’s community involvement has been prolific. The bank contributed $153,641 and 2,598 volunteer hours to causes and organizations such as local food banks and animal shelters in 2012 alone.
With its member incentives program, IMCB officials said the bank’s “incentive plan” is simple — make customers individually and collectively successful. The bank’s track record and customer feedback proves that IMCB is giving its targeted customers exactly what they want and need, they said.
When it comes to customer service, IMCB officials said its staff is dedicated to the bank’s mission of listening to customers at every stage of their lives to help them determine and meet their expressed financial goals as well as to offer steps to future solutions.
Finally, Intermountain Community Bank is a Better Business Bureau Integrity Counts! honoree, as well as a winner of the Idaho Governor’s Brightest Star for Volunteerism Award.
America First Credit Union was named runner-up in the awards for its outstanding commitment to members.
The credit union participates in a number of community programs designed to improve financial literacy and overall well-being of nearby residents, including distributing more than $18,000 through the credit union’s CAP program to seven partner organizations last year, as well as donating shoes for over 700 children throughout Utah and in Nevada, using more than $41,000 in donated funds.
In addition to participating in these volunteer efforts and many others, America First also boasts a Net Promoter Score of 83.2 percent, one of the highest rankings among national credit unions.
“Intermountain Community Bank and America First Credit Union have both been outstanding in their service to clients and members, as well as within their communities,” GoBankingRates CEO Brett Rossman said. They have done a tremendous job of raising the bar for banks and credit unions.”