Decision not to honor gift certificates disappointing

I just have to vent for a minute regarding the Festival at Sandpoint. In August 2019, I purchased two tickets for $150 for a concert that was canceled the night of the performance because of a storm.

The Festival then issued two certificates for the concert of your choice the following year. The following year was 2020 and the Festival was canceled because of COVID-19.

When the Festival started up in 2021 I went to get tickets for a concert and was told they were not honoring the gift certificates. New director, new rules. I tried calling the director but was never able to speak to her in person. I was told that possibly when the Festival was on better financial footing they would honor them.

Recently there was an article in the Daily Bee about the Festival and how they had the most lucrative season ever this past year. I called the Festival office and surprise, surprise, they still refuse to honor the certificates. How is that for customer service? I for one will never attend another Festival and Sandpoint concert again.

LEA SAMMONS

Sandpoint